Just the Facts Babe.
Customer service isn't getting back to me - now what?
We're sorry to hear that, our customer service support emails can sometimes fall into your spam/junk folder; be sure to add Tweety Golf to your bookmarks and lists so you don't miss any of our emails. If you're still having trouble call us or DM on our Instagram or Facebook pages.
There are styles I want but they're out of stock, any suggestions?
We do our very best to keep all our Tweety Golf products in stock, but sometimes bestsellers are tough to keep on hand - no worries though, just make sure you add your email to the “email me when back in stock” feature on any product page and we will notify you ASAP the minute those favorite TG styles are ready to purchase again.
Ordering & Shipping
How long will it take for my order to arrive?
When you place an order from our shop, you can typically expect your items to ship within 3-5 business days. If you place multiple orders at the same time, our customer service staff will group them whenever possible.
Please note that due to the current US supply chain issues, shipping carriers can take up to 7-10 days to fully process and deliver your order. We will provide tracking the moment your order has shipped from Tweety Golf and you will receive an email notification with your tracking number.
When will my tracking info be available?
All orders processed on our Tweety Golf website will be processed within 48 hours whenever possible; our customer service support is closed on weekends and all recognized US holidays however, so if your order comes in at that time we will process the following business day. All orders receive a real-time email notification as soon as your purchase has been paid and we follow up with all tracking notifications the minute your item(s) have left our warehouse.
I need to cancel my order - what can I do?
Our TG commitment to our customers is to make sure you're happy with everything you purchase from Tweety Golf so whenever things aren't 100%, or if you placed your order and you made a mistake, or you decided quickly you wanted to change your selection, you must email our customer service support no less than two (2) hours from the time of your purchase so that we can hurry to correct the problem. Any purchase that has been placed and we have not been notified within this time frame will be processed and shipped as ordered with no exceptions.
Can I return my purchase?
If you find you don't love the fit of an item you ordered, Tweety Golf will review your request for a return, exchange or refund within (3) calendar days from the date of delivery. In the event your order arrives and you're not satisfied or the package is damaged please submit your issue on our Customer Service page with images to support your claim and we will be in touch via email directly.
For all return, refund or exchange info check out the Customer Service page.
I have questions regarding shipping and delivery; what do you offer?
For details relating to our shipping rates and zones please check out the information found on our Customer Service page.
If my return is approved, how long will it take to receive my refund?
Once approved we will process your refund right away, typically within 48 hours during regular business hours. Your bank may take longer to recognize the refund so be sure to contact them once you receive our email notification.
I received a gift from your store - can I return or exchange?
Any item received as a gift is eligible for a full online store credit for the full amount of your gifted item, no questions asked. Just submit your request in the form provided, follow all returning goods instructions on our Customer Service page and we’ll take care of the rest.
Do you offer gift cards for your store?
We do! Tweety Golf is happy to offer ecards for redemption on our site. Our digital gift cards have no additional processing fees and never expire. Any e-card purchased on this Tweety Golf website is not eligible for redemption at any special event or in-person popup shop.
What forms of payment do you accept?
On this Tweety Golf website, we offer Shop Pay, Apple Pay, Google Pay checkouts and accept American Express, Visa, Mastercard, and Discover credit cards as well as PayPal for payment.